Privacy Policy
Last Updated: 24 October, 2025
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This Privacy Policy governs how ZiplyAI, Inc. and its affiliates such as its subsidiaries, its parent companies, or other controlled entities by them (collectively the "Company", or "Ziply" or "we", "us" or "our") collect, use, maintain and disclose information collected from visitors browsing our Website (as defined below), or users of the Ziply Platform (as defined below) (each, a "User") in connection with the access to or use of our website (https://www.ziply.ai, or other related domains, collectively the "Website"), your interactions with it, and the use of Ziply's platform solutions (the "Platform") or other services provided by us to our customers (the "Services").
This policy sets out what personal data we might collect, how we process and protect that data, its purpose, and your related rights. As data protection law and practice are constantly developing, we'll need to update this policy from time to time, which we'll do by posting a new policy on the Website that takes effect from the date stated. It is your responsibility to return to the Website from time to time and check for changes.
01Scope of this Policy
This privacy policy shall not apply to personal information the Company processes on behalf of our customers. In these cases, Company's processing activities of Personal Information on our Platform, are governed by the data processing addendum, and other written agreements executed between us, as applicable, which govern the access, process, and use of the personal information on behalf of our customers. It is hereby clarified, that the Company is acting as an independent data controller of Users' account information, registration details, or other information reasonably required, as submitted by the User, in order to provide our Users with our Services, including any personal information thereof, and the data processing addendum mentioned above shall not apply to this information.
02What Types of Information We Collect
When browsing or otherwise using our Website or Service, we may collect the following information, automatically or otherwise:
aPersonal Information
The personal information we collect (i.e. information that may allow the identification of the User) includes information voluntarily submitted by the User, including the Users' name and email address, phone number, billing address, social media handles, and other information either by submitting communication forms or contacting us through the Website including creating accounts on our Platform, registrations, log-ins and other usages of our Platform (the "Personal Information"). We also process device information which is considered Personal Information: such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Website.
bNon-Personal Information
"Non-Personal Information" is technical information we collect and may include: (i) technical information such as the type or version your device is operating on, type of browsers, language, wireless internet connectivity, time stamps and visited pages, the operating system, utilized internet service provider and other similar information. We may also collect other general geolocation data, and cookies usage, and other technical information transmitted by the User's device; (ii) "Behavioral Information", which may include the user's click-stream on the Website, user's engagement with certain components on the Website and information of similar nature; (iii) other metrics used by us or third-party service providers, which do not include Personal Information.
04How We Use the Information We Collect
We use Personal Information in the normal course of our business, including to provide and improve our Services and meet any binding contractual or legal obligations:
- to enable us to provide you the Services;
- to enable us to answer your inquiries or other forms of communications;
- conduct internal operations, troubleshooting, data analysis, and other methods to improve our service;
- to enable us to comply with our legal obligations and protect your rights and legitimate interests; and
- to market and sell our Services, including to communicate with you about same or similar services that we offer. If we do so, we will provide you with an easy and free way to opt-out of receiving such communications in the future.
06Retention Policy and User Rights
We respect your privacy rights and therefore you may contact us at contact@ziply.ai at any time and request:
- to access, delete, change or update any Personal Information relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted); or
- to receive a copy of Personal Information you directly volunteer to us in a structured, commonly used, and machine-readable format;
- that we will cease any further use of your Personal Information (for example, you may ask that we will stop using or sharing your Personal Information with third parties) or that we shall remove your Personal Information (subject to any other legal obligation that may require us to keep the information, such as transactional history and information which is required by anti-money laundering regulation).
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our discretion. If you wish to raise a complaint about how we have handled your Personal Information, please contact our DPO at contact@ziply.ai.
If you are not satisfied with our response or believe we are collecting or processing your Personal Information not in accordance with the laws, you can complain to the applicable data protection authority.
We will retain your Personal Information for as long as necessary to operate our Websites or provide Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods shall be determined taking into account the type of information that is collected and the purpose for which it is collected for, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time.
07Children Information
We will not knowingly collect Personal Information from children under the age of 16. If we become aware that a user is under the age of 16, we will remove their information from our servers. We reserve the right to request proof of age at any stage so that we can verify that children are not using the Service.
Security
We use industry-standard security tools and measures, as well as internal guidelines and organizational procedures to prevent information misuse and data leakage. You may read more about our security practices in our Security and Customer Data Protection center.
While we strive to use commercially acceptable means and procedures to protect the information, which considerably reduces the risks of data misuse, we cannot guarantee that our systems will be absolutely safe. If you become aware of any security vulnerability or potential data breach, please contact us immediately at contact@ziply.ai, and we will take the appropriate measures to address such incidents, as deemed necessary.
08Marketing
We may use your Personal Information, such as your name or email address, ourselves or by using our third-party subcontractors to provide you with promotional materials, concerning our Services, as well as products, services, websites, and applications, including news about product updates, contests, events, and other promotional materials.
If you have given us your consent, we may also send communications for unrelated products or services. In addition, we may elect to share your Personal Information with qualified third-party partners for marketing or other similar purposes but only where you agree to share such information. Such partners will be prohibited from disclosing or using such information except for the limited purposes to which the users have consented to.
Out of respect to your right to privacy, we provide you with such marketing materials with means to decline to receive further marketing offers from us. In addition, at any time, you may request to unsubscribe and discontinue receiving marketing offers by sending a blank message with the word "remove" to contact@ziply.ai.
Please note that even if you unsubscribe from our mailing list, we may continue to send out periodic e-mails informing you of technical, service, or security issues related to a product or service you requested, confirming you requested a product or service or providing periodic updates or information relating to the product or service you requested.
09Merger, Sale or Bankruptcy
In the event that we are acquired by or merged with a third-party entity, or other corporate transaction, re-organization, IPO, liquidation, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign information, including Personal Information, in connection with the foregoing events. In the event of the above, our affiliated companies or acquiring company will assume the rights and obligations as described in this Privacy Policy.
10Third-Party Platforms
Users may find advertising or other content on our Service that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Service. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Service, is subject to that website's terms and policies.
To the extent applicable by the nature of the usage, Users of the Ziply Platform are required to comply with privacy policies applicable to third party platforms accessed when using the Platform such as LinkedIn/X (formerly Twitter).
11Amendment to the Privacy Policy
The Company has the discretion to update this privacy policy at any time. We encourage periodic review of our Privacy Policy for any changes to stay informed about how we are helping to protect the personal information we collect. The last amendments will be reflected in the "Last Updated" heading. The continued use of the Service following the posting of any amendments will be deemed as acceptance of those amendments.
12Contacting Us
If you have any questions or concerns about this Privacy Policy, the practices of our Service, and how we handle your Personal Information, please contact us by email at contact@ziply.ai